Returns & Refunds Policy

You can return most items to us for a full refund within 14 days of the day you (or someone you nominate) receive them. If your order arrives in more than one delivery, the 14 days run from the day the last item arrives. You don’t need to give a reason.

Before your order ships, you can cancel at any time — if we haven’t yet confirmed your order, you were never charged; otherwise we refund you in full.

Items made from one of our standard designs in your chosen size and colour carry the same 14-day return right as everything else — even when we only make them after you order. Pieces made to your measurements or personalised for you are different: because they’re made only for you, they can’t be returned for a change of mind unless the policy on the product page says otherwise. The policy shown on the product page and at checkout is the one that applies. None of this ever affects your rights if something is faulty.

Tell us within the 14 days that you want to return — contact the contact details published on this store, or use the model cancellation form from your order confirmation email. You then have a further 14 days to send the items back. For a change of mind the cost of the return (any return-label fee disclosed at checkout, or your own postage) is yours; if an item is faulty, damaged or not as described, the return is always free. Please send items back unworn with tags attached — trying an item on as you would in a shop is always fine.

Your refund covers the item price, any duties and taxes you paid at checkout, and (when you return a whole order) standard delivery — back to your original payment method within 14 days of us receiving the items or of you providing proof of postage, whichever is first. Express delivery upgrades and any disclosed return-label fee aren’t refunded. If an item shows handling beyond what a shop would allow, we may reduce the refund accordingly.

Contact us any time at the contact details published on this store— within 30 days of delivery you’re entitled to a full refund including return costs, and your statutory rights continue beyond that. These rights apply to every item, including bespoke pieces, and are never limited by this policy.

Payments on this store are processed by Flair. Refunds are issued to your original payment method.